On April 28, 2026 (UTC), a platform update introduced instability that impacted a small subset of customers. As a precaution, we rolled back the update shortly after detecting an increased error rate.
During this process, an unintended interaction between the update and the rollback caused some users to be removed from certain internally managed groups. For affected customers, this may have temporarily impacted access to data where those groups were used in access policies.
The issue began around 19:00 UTC on April 28 and was identified as affecting multiple customers at 00:51 UTC on April 29. We identified the root cause within 30 minutes and deployed a fix to prevent further impact. Restoration of affected group memberships began immediately, and by 05:41 UTC the majority of impacted customers had been fully restored. A small subset experienced additional delay as access changes propagated through downstream systems.
We are taking the following steps to prevent this from happening again:
If you have any questions or would like a more detailed review, please contact our support team.
We sincerely apologize for the disruption and appreciate your patience.